First Order: When you sign up, you'll be billed immediately at checkout for your first order. Your subsequent orders will depend on the checkout date and the cut-off days for each season. 

Recurring Payments: After your initial payment, recurring subscriptions will be billed every 3 months on the 21st of the month before your next box ships. 

The last day to order the current season’s box is the 19th  

Orders placed on the 20th after 5:00 AM (UK/BST) will receive the next season’s box 

Order your first box on February 19th, and you'll get the Winter box. You’ll pay immediately but won’t be charged again until 3 months later. 

Order your first box on February 20th after 5:00 AM, and you'll get the Spring box. You’ll pay immediately but won’t be charged again until 3 months later. 

You can cancel, pause, or modify your subscription any time before your next billing date. 

To ensure you receive important emails about your orders, please check your spam/junk folder and mark our emails as a safe sender. 

If an item arrives damaged or isn’t as described, we’re happy to help! We offer a 90-day return policy for all Amberta Boxes. After 90 days, you can still contact us about quality issues, and we will try to replace the item if possible. 

If your jewellery is correct but not to your personal taste, we encourage you to first re-gift it to friends or family using our recyclable jewellery boxes!  

For further information on how to process a return, please visit our Delivery & Returns page for more details. 

Once an order is placed and payment is processed, our warehouse team begins packing immediately. Because of this, we unfortunately cannot cancel orders after payment has been taken. 

Managing your subscription is easy - log into your account anytime to make changes. If you cancel on or after your billing date, your order will still be processed, and you’ll receive your box. 

To avoid unwanted charges, please update your preferences before your next billing date. 

You can cancel your subscription after your 1st billing charge. 

Orders are typically processed within 24 hours (Monday–Friday). 

Free delivery is included with recurring subscriptions and one-off purchases. 

Delivery times may vary based on location. Please double-check your shipping address at checkout to avoid any issues. 

Your subscription automatically renews unless it is cancelled before the next billing date. 

We reserve the right to terminate or refuse service at our discretion. 

We may update these terms occasionally. If significant changes occur, we’ll notify you in advance. 

Continuing your subscription after changes are made means you accept the new terms.