FAQ
General Questions
What types of jewellery do you offer?
We’re excited to offer a stunning range of jewellery, including rings, necklaces, anklets, bracelets, earrings, and pendants – available across three distinct brands: Amberta, Amberta Allure, and Lumini Crystals. Each brand showcases beautiful pieces at affordable price points, catering to different styles and preferences based on their core materials. Discover the perfect piece for you. Find out more about our brands here.
Are your products made of real gold and silver?
Yes, all our gold and silver jewellery is made from genuine materials, and as an Assay Assure Retailer, we hallmark our items for genuine authentication to test our metals purity. We provide detailed information about the metal purity and quality for each product in its descriptions. We work exclusively with 925 Sterling Silver and 9ct/14ct gold depending on its design. We also offer products in stainless steel and brass with various colour plating options. We proudly source our materials from responsible, certified manufacturers to ensure quality and sustainability. Learn about our certified materials here.
Do you offer customization options?
Unfortunately, engraving is not available at the moment for product customisation; however, we’re looking into offering it in the future. In the meantime, we offer our Amberta Boxes, where you can customise which items, you receive in each edition when you subscribe. Find out more about our Amberta Boxes today.
How do I determine my ring size?
We provide a ring size guide to help you measure your ring size accurately. You can find it here.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can find the complete list of accepted payment methods during the checkout process or here on our Payments page.
How can I contact customer support for assistance?
Our friendly customer support team is here to help with any questions or concerns! We're available Monday to Friday, 9 am– 5 pm (excluding bank holidays) and aim to respond within 24 hours. If you reach out over the weekend, don’t worry – we’ll get back to you promptly on Monday. You can reach us directly on Contact us page.
What types of stones do you use in your jewellery?
Our jewellery may feature a variety of gemstones, including synthetic stones like Cubic Zirconia, glass crystal pearls, or simulated sapphires, emeralds, and rubies. We also work with precious and semi-precious stones, such as Freshwater Pearls and Lab-Grown Diamonds. You can easily see which stones are included in your product by checking its description. Learn more about our stones and materials here.
How do I care for and clean my jewellery?
We want your jewellery to stay as beautiful as the day you got it! That’s why we provide easy care and cleaning instructions for each piece. With a little love and proper maintenance, your jewellery will keep its shine and quality for years to come. You can find our tips in Jewellery Care Guide.
Order and Shipping
What is your return policy? What happens to my returned jewellery?
Want to return your item? No worries – we understand these things happen. If you're not completely happy with your purchase, our hassle-free return policy makes it easy to send it back for a refund or exchange within the specified period. Plus, any returned or damaged precious metal items are melted down through our Returns initiative with our recycling partner, Umicore, as part of our circular recycling process. No stress – just simple, smooth returns. Please refer to our return policy page for more details.
How does shipping work, and how much does it cost?
We offer both domestic and international shipping. Costs depend on your location and chosen shipping method, and we’ll make sure your jewellery reaches you safely and as quickly as possible. Please refer to our shipping page for detailed information.
How can I track my order?
As soon as your order ships, we’ll send you a tracking number via email so you can track your package every step of the way. Please make sure to check your junk mail just in case and mark us as a safe sender so you don’t miss any updates.
Safe & Secure Transactions
Protected with bank-grade security, giving you peace of mind while you shop.
Hassle-Free & Easy Checkout
A smooth and straightforward process – so you can shop with ease.
Let’s Chat!
Have any questions? Our team is always happy to help.