Shipping Information

We dispatch all our orders from the United Kingdom. We strive to ship them within 24 hours, excluding weekends (Monday - Friday).

Domestic - United Kingdom:

• Royal Mail 24h:
• £ 2.99 for orders under £ 25
• FREE Delivery for orders over £ 25

• Royal Mail Special Delivery (24 hours):
• £ 6.99 for orders under £ 50
• FREE Delivery for orders over £ 50

International:

• International Priority Mail (untracked):
• £ 3.99 for orders under £ 25.
• FREE Delivery for orders over £ 25.

• Europe: 2 - 4 weeks.
• Rest of the world: 3 - 6 weeks.

• International Priority Mail (tracked):
• £ 9.99 for orders under £ 100.
• FREE Delivery for orders over £ 100.

• Europe: 2 - 4 weeks.
• Rest of the world: 3 - 6 weeks.
  
  

Returns Policy

At Amberta, we want to ensure complete satisfaction with our jewellery. We understand that preferences may change and unforeseen circumstances can arise. Our return policy aims to provide a seamless and stress-free shopping experience. For any questions or further assistance, feel free to contact us.

 

 

90-Day Hassle-Free Returns

We provide a 90-day return policy for eligible 925 sterling silver and 9ct gold products. If, within 90 days of your purchase, the jewellery you ordered doesn't meet your expectations, we are here to assist you.

*Note that earrings of any type are not eligible for returns due to sanitary reasons.

 

Our Commitment to You

We aim to process each claim within 24 hours of receiving the return, ensuring a swift resolution to your request. Upon confirmation, we will ship a replacement to you or issue a refund. If something is wrong with the package you received, such as damaged item or other discrepancies with the order, we offer free returns and full refunds for customers worldwide.

 

Choose Your Preferred Resolution

Should there be any issue with your jewellery purchase, you have the flexibility to choose from the following resolutions:

• Replacement: We are happy to offer you a replacement of the same item.
• Refund: We will promptly issue a refund to the original payment method.
• Product Exchange: If you wish to explore other jewellery from our collection, we can help you find the perfect piece that suits your taste. *Note that, for this option, you can only pick a product of the same price or higher. You will then be required to pay any price difference between the returned and exchanged items.
  
  

Return Process

Returning your jewellery to Amberta is a simple process.

1. Contact Us: To initiate a return, contact us at customersupport@amberta.com. Provide your order number and a brief description of the issue/reason for the return. Our friendly customer support team will then guide you through the whole process.
2. Return Instructions: Once your return request is approved, we will provide detailed instructions on how to send the item back to us. Please securely package your jewellery to prevent any damage during transit.

Return Costs

• UK: We offer free returns to all UK customers.
• Outside of the UK: Returns are free of charge only if you receive a damaged product or the item is not as described. In such cases, we will provide a full refund, including the return shipping cost.
  
  

 

Thank you for choosing Amberta Jewellery, where timeless elegance meets unparalleled craftsmanship.