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Returns

We want you to absolutely love your jewellery! If there’s an issue with your order, our easy return process ensures a quick resolution, with claims processed within 24 hours (excluding weekends). We offer returns, replacements, and full refunds for customers worldwide.

Choose Your Preferred Resolution 

If there's an issue with your jewellery purchase, you can choose from the following options:

  • Replacement: We’ll send you the same item.
  • Refund: A prompt refund to your original payment method.
  • Product Exchange: Swap for another piece of equal or higher value, with any price difference covered.

1 Year Warranty & 90-Day Hassle-Free Returns 

We offer a 90-day return policy on all Amberta products. If your jewellery doesn’t meet your expectations within 90 days of purchase, we’re here to assist you.


All Amberta products come with a 1-year warranty, covering any manufacturing defects for your peace of mind.

Return Costs 

  • UK: We offer free returns to all UK customers. 
  • Outside of the UK: Returns are free of charge only if you receive a damaged product or the item is not as described. In such cases, we will provide a full refund, including the return shipping cost using the most economical postal service. 

    If you would like to initiate the return process (outside of the UK), please feel free to reach out to us directly. You can contact us easily by clicking here.

Return Process (UK ONLY)

Returning your jewellery to Amberta is a simple process: 

  1. Please return to us using our Freepost address and include your Order ID within the package so it is easily recognisable on arrival: 

    Freepost Amberta 
    Amberta Ltd
    10 Beaverhall Road 
    Edinburgh 
    EH7 4JE

  2. Once your item has returned to us, we will initiate your Refund or Exchange it for the same item or one of greater value.  

We recycle your returned jewellery 

We’re committed to giving your fine jewellery a second life. Nearly 100% of returned precious metal pieces, made from 925 Silver and Gold, are fully recycled to prevent waste. If your jewellery is damaged or darkened, feel free to send it back - we’re here to help.

Through our partnership with Umicore, a global leader in metal recycling, returned jewellery is melted, refined, and resold for reuse in new designs and industries. This closed-loop process keeps precious metals in circulation, reducing waste and supporting sustainability.

Rest assured, by returning your Amberta jewellery, you’re helping contribute to a more sustainable, circular future.

Want to see how it works? Learn more about Umicore’s recycling journey here.