Shopping online is HARD WORK. You can’t touch and feel the product before making a decision. Sometimes it does not fit exactly as you imagined. We recognize these challenges so here is our promise:
If you need a replacement, refund, or an alternative product – it will be provided fast and without any hassle. Have no doubt about that!
- We offer 90 days hassle-free returns policy. But please feel free to write after that period, we love our customers and will try to make it right.
- We aim to process the returns within 24 hours of receiving the item.
- We will usually ship a replacement as soon as you confirm sending the item out.
- Feel free to ask for a replacement, refund or alternative product if anything is amiss. We will provide you with an immediate resolution.
Return shipping costs:
- Customers for United Kingdom, we got you covered, we offer a free returns address
- International customers, we are sorry, we cannot provide you with a free return label, but if your product arrived damaged or is not as described we will reimburse your postal expenses. However, please use an affordable shipping method. Your national postal service provider will allow you to ship large letters internationally cheap.
- Please send us an email
- Please send the item back to address provided.
- Please make sure to write your order number (WEBxxxx) on the package or leave a note inside.