Easy, No Hassle
Returns
We want you to absolutely love your jewellery! If there’s an issue with your order, our easy return process ensures a quick resolution, with claims processed within 24 hours (excluding weekends). We offer returns, replacements, and full refunds for customers worldwide.
Choose Your Preferred Resolution
- Replacement
- Refund
- Product Exchange
Return Costs
- UK: Free returns for all customers.
- Outside the UK: Returns are free only for damaged or incorrect items. We'll refund the full amount, including return shipping via the most economical service. To start a return, contact us here
Our Promise
We offer a 90-day return policy and a 1-year warranty on all Amberta products, covering manufacturing defects and ensuring your satisfaction.
Returning with Prepaid Label
(UK only)
Request Return
Please use the prepaid return label included in your package, and be sure to fill out the provided return form. If you have lost the form, print it from the link below this section.
Pack & Ship
Securely pack your items in the original packaging and use the provided prepaid return label to ship them back. Make sure to include the completed return form inside the package.
Get a Refund or Exchange
Once we receive and process your return, your refund will be issued within 3-5 business days.
If you no longer have your Prepaid Label
(UK only)
Visit Royal Mail
To start your return, please visit Royal Mail's website, search for 'Amberta' in the retailer list, complete the form online and create a return label.
Pack & Ship
Securely pack your items in the original packaging and drop off the parcel at your nearest drop-off point using the return label provided.
Get a Refund or Exchange
Once we receive and process your return, your refund will be issued within 3-5 business days.
We recycle your returned jewellery
We’re committed to giving your fine jewellery a second life. Nearly 100% of returned precious metal pieces, made from 925 Silver and Gold, are fully recycled to prevent waste. If your jewellery is damaged or darkened, feel free to send it back - we’re here to help.
Through our partnership with Umicore, a global leader in metal recycling, returned jewellery is melted, refined, and resold for reuse in new designs and industries. This closed-loop process keeps precious metals in circulation, reducing waste and supporting sustainability.
Rest assured, by returning your Amberta jewellery, you’re helping contribute to a more sustainable, circular future.
Want to see how it works? Learn more about Umicore’s recycling journey here.