FAQ

Please consult our FAQs for answers to common questions, before contacting our customer service team. Our Frequently Asked Questions section may have the information you need. If not, feel free to reach out to our team for further assistance.

General Questions

What types of jewellery do you offer?

We offer a wide range of jewellery, including rings, necklaces, bracelets, earrings, pendants, and more. Our collection includes both gold and silver jewellery.

Are your products made of real gold and silver?

Yes, all our gold and silver jewellery is made from genuine materials, and we provide detailed information about the metal purity and quality for each product.

Do you offer customization options?

Unfortunately, we do not offer customization at this time.

How do I determine my ring size?

We provide a ring size guide to help you measure your ring size accurately. You can find it here.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can find the complete list of accepted payment methods during the checkout process.

How can I contact customer support for assistance?

Our customer support team is available to assist you with any questions or concerns. You can reach us through email during business hours.

Product Information

What types of gemstones do you use in your jewellery?

Our jewellery may feature a variety of gemstones, including cubic zirconia, simulated sapphires, emeralds, rubies, and other precious and semi-precious stones. Product descriptions provide information about the specific gemstones used.

How do I care for and clean my jewellery?

We provide care and cleaning instructions for each type of jewellery we offer. Proper maintenance ensures your jewellery maintains its shine and quality over time. You can find our tips in our Jewellery Care Guide.

Order and Shipping

What is your return policy?

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within a specified period for a refund or exchange. Please refer to our return policy page for more details.

How is shipping handled, and what are the shipping costs?

We offer both domestic and international shipping options. Shipping costs may vary depending on your location and the selected shipping method. Please refer to our shipping page for detailed information.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

Use coupon code WELCOME10 for 10% off your first order.

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